Refund policy

At FrostBreeze™, we want you to be fully satisfied with your purchase. This policy explains your rights regarding returns, exchanges, and refunds.

Non-Delivery

If your order is not delivered within the guaranteed delivery window of 14 days from order confirmation:

  • You are entitled to a full and immediate refund of the amount paid, with no deduction of any kind.
  • Refunds are processed within 5 business days of your request.
  • If your order has not arrived within 20 business days of confirmation, we will automatically issue a full refund, even without a request from you.
  • If you would prefer to keep waiting for your order instead of requesting a refund, that's entirely your choice — you are never obligated to cancel.

Returns

You have 14 days from the date you receive your item to request a return, for any reason.

If the item does not match its description (wrong specifications, missing accessories, or a manufacturing defect):

  • You are entitled to a full refund or a free replacement, whichever you prefer.
  • Return shipping costs are covered by us in this case.
  • Please contact us with photos of the issue so we can resolve it as quickly as possible.

If you simply changed your mind or no longer want the item:

  • The item must be unused, undamaged, and in its original packaging.
  • Return shipping costs will be at your expense.
  • Once we receive and inspect the returned item, we will process your refund within 5 business days.

How to Request a Return or Refund

Contact us via our Contact page with your order number and the reason for your request. We will respond within 48 hours with the next steps.

Additional Rights

This policy applies in addition to, and does not limit, any statutory consumer protection rights you may have under the laws of your country of residence.

Shipping Policy

Processing and Delivery Times

  • We guarantee delivery within 14 days of your order confirmation — this includes both processing/shipping time and transit time. Most orders arrive within this window, typically between 7 and 14 days from the date you placed your order.
  • If this guaranteed window is not met, see our Refund and Return Policy for your options, including a full refund.

Shipping Costs

  • We currently offer free shipping on all orders within the United States.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Delays Beyond Our Control

While we guarantee delivery within 14 days under normal circumstances, in rare cases of events beyond our reasonable control (customs delays, natural disasters, major carrier disruptions), we will keep you informed and offer a full refund if the delay becomes significant.

Questions

If you have any questions about your shipment, contact us via our Contact page with your order number.